First time I’ve ever been to Dunelm. This one was in Colliers Wood. Impressed with the selection of products and it all appeared good value (can be deceptive if the quality is poor of course). What I was seriously unimpressed by was the complete contempt the store staff meted out to their customers. Had to queue for ages with only one person serving and six other staff milling around doing absolutely nothing. They all ignored the growing queue forming and my requests for extra staff to be put on the tills. Do they forget that the £200+ I spent in the store paid for a couple of people’s wages for the day. I spoke to the manager about the lack of customer care and sadly he seemed pretty gormless so I doubt much will change. This branch needs a good injection of enthusiasm and better management.