Ordered a mattress and was told that it had been dispatched and the delivery was 18th September. I stopped in all day but no delivery arrived. Tried to contact customer service today and finally got through to be told they would email the delivery company and ask them to call me. After a few hours of not hearing anything back i called again to be told the same thing. I finally got a call back at 4.30pm and then get cut off. I called back and spoke to someone else who said that the next delivery would be next Wednesday! I asked for the delivery agency number to be told they don't have it!! How can they not have it??? After the call I decided to cancel my order as the only reason I placed the order with Dunelm was for quick delivery. I would rather spend my money elsewhere if it can't be delivered until next Wednesday. However, I have found that I can't even cancel my order online so here's to another fun day tomorrow trying to contact somebody! I will never order from Dunelm again and will be telling my family and friends not to either