AVOID AVOID AVOID AVOID AVOID AVOID Unfortunately cannot give zero stars or what should really be minus stars! My advice to anyone thinking of using their online service is DON'T the company will give you a delivery date which will not be met so you have to rearrange any tradesmen again. Delivery of fragile goods such as ceramic item will have zero protective covering such as bubble wrap or polystyrene . As for any level of customer service; this doesn't exist anywhere in this company. I have written up to board level and got no reply. The majority of the customer service staff cannot even read the email you send and if you do get any form of response it will be utter cr*p. I live in Scotland and they thought that was in the Channel Islands - their intelligence levels are on par with an Amoeba! I gave up trying to resolve the poor customer service level for the sake of my own health. JUST DO NOT BUY ANYTHING FROM THEM.