I’ve just collected 8 glass mugs from Dunelm at Spytty. The customer service assistant struggled to find enough paper to wrap the items in, and in fact gave me the impression she was doing me a favour by supplying any wrapping at all! The paper she gave to me to wrap them myself was scrunched up and full of holes - obviously already used! And then to add insult to injury when I requested something to put them in, with no boxes available, she suggested I put them in a bag but it would cost a further 25p. I was incensed - and as I said, insulted, she called her manager to ask if she could give me a bag, her manager agreed. Whilst it’s great to be able to supply items like this individually, the store needs to be able to provide adequate wrapping to protect the items during transit! The service was appalling.