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Mrs M. Forrest
Dunelm faulty clothes airer dangerous. A few months ago I purchased a £12 own brand airier within 48 hours it had collapsed and broke. ( No weight of clothes on it at this time). I took the airer back to Dundee , because I hadn't got my receipt.i told him I paid by my bank card. I was told that if I wanted a refund I would have to go to my bank and get proof i.e bank statements. The male assistant got quite snappy. I stated there your own make. He then stated that I could have another one. So I came out with yet another one and guess what the same thing has happened, only this time it's cut both of my fingers. I telephoned Dunelm, Kirkcaldy store, to be told that without a receipt they would not consider changing or refunding me my money. I will be contacting trading standards on Monday.
4 weeks ago
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Dunelm has a 2.3 average rating from 1,095 reviews

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