Less is more. How to describe Dunelm click and collect? Shocking or Appalling. You order. They promise delivery. The delivery does not happen. You enquire of the store. They tell you that although Dunelm promised the goods delivered to the store on Sunday - they do not deliver on Sundays..... Now Friday. 5 days late. Still no sign of the vehicle loaded and on it's way the previous Saturday. We are not to worry though because "Good News" if we do not collect from Dunelm they refund the money after the goods have laid in stock for seven days. Bad news is Dunelm are so useless the goods will never make it to the store to lie in stock anyway.