Nothing wrong with Dunelm products, never had to return anything , very happy with many items I have purchased . It is the awful telephone system , at least in the Warrington store . I have been trying to return a call to place a made to measure curtain order for the oast 2 days . No fault of the very helpful lady in the curtain department , she left a message to call her back . I have 6 times! The same answerphone message, after many rings , sorry no-one to take your call , phone again . Really poor, and not good enough Dunelm , really want to purchase the products but may have to look elsewhere .