Their online service stinks...Two phone calls both waiting 15 and 16 mins to get through!.After not hearing about a wardrobe delivery for nearly 2 weeks...3-5 days it said...I contacted them and they said they would tell their It dept to look at the problem. A week later I had heard nothing else so contacted them again...Oh didn't we tell you we are going to refund as it is not fed through....actually they said 'fed through' about 10 times! They said it was their problem not anything to do with me, but they had not withdrawn it from sale. After they said they would track another sale if I repeated it, as I really wanted this to match the other items, and they would give me a 20% goodwill gesture off it...I have today been told it will not go through and they will again refund me! What a bl00dy shambles.....20% of nothing is nothing and still no wardrobe. Letter going to their CEO John Browett. Mind you their Bournemouth manager was going to ring back about picture frames a week ago, so all the same! Keep clear!