Reserved an item online for collection in Croydon store. It was a random present for a friend. Was supposed to receive an email or text confirming my item is ready for collection. This has never happened and I have sent my friend over to check in the shop. A lady manager of the shop said that this item is out of stock ( which is not as I have checked online in their website ) and it is a very old item ( from the summer collections ) which is again not right as it is advertised as NEW on their website. Tried to contact the Croydon Store 3 time on Friday ( when the collection supposed to be ) as I haven't heard anything from them, but with no luck. No one picked up the phone. Same with Dunelm customer service phone on Saturday - tried 3 times , waited 25 min each time and no one picked up. Tried today , no one picked up after waiting of 15 min. This is my second bad experience with Dunelm and even that I love their stuff, this may put me away of ordering from them again due to the unprofessional and bad experience I had .