We went in to the store at Morecambe Lancashire ,having sold our overseas home we needed some items to take to Devon to our new home .We spoke to a very nice female employee who also told us our nearest store in Devon as we are fans of Dunelm .Not any longer even though we spotted chairs lighting and copper pans we will never go into this store again .The till had one person serving ,she didn't have a code for one item of the customer in front of us she never spoke to us about waiting 9 minutes and when a chap opened another till he said it wasn't their fault without being asked ,quite odd service approach ? This simply made matters worse and a third person an older woman with short red tipped hairstyle opened a till when in fact she could have done it five minutes early when she realized something was wrong ,glared at my colleague as we were leaving ,he went back and asked her what her problem was and her retort was nothing were understaffed .I have never had such disgusting bad mannered service in a store before .I have worked as a senior film and television designer for thirty years and interact with retailers on a regular basis plus have worked and designed many advertising campaigns for leading stores so hope I am a decent reasonable human being .I will make sure my feelings are felt on many review spaces online as others must not suffer from Dunelm's staff .
7 years ago
Dunelm has a
2.3
average rating
from
1,094
reviews
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