Order Ref: ROM/64070749/0 After visiting the store and choosing the blinds for my 3 windows, on 27th Sept 2017 Dunelm sent a trained expert (according to them) to take measurements of my 3 windows. 12th Oct 2017 placed the order with the store via email and 50% of the payment was taken by credit card, I was advised that it will take up to 4 weeks for the order to arrive. 6th Nov 2015 balance 50% payment was taken from my card and no communication. 13th Nov 2017 I emailed querying the payment has been taken and no one has arranged for an installation date. Finally the installation date was agreed for 24th Nov 2017, took the day off from work and the fitter turned up and said the measurements for the main windows was wrong and the blinds cannot be fitted. I said that the measurements were taken by a trained expert from Dunelm and the fitter said he does not use that person as he always takes the wrong measurement. Why did Dunelm send a incompetent trained expert to take the measurement ? The fitter then took another measurements to re order. He then fitted the rest of the two blinds and one of them were faulty. He said that he will inform the store to order a replacement and will fit it together with the other blind when it arrives. 28th Nov 2017 email from the store stating it will take 10 days to arrive. 11th Dec queried again and was told the fitter was in hospital and they cannot get anyone out to fit the blinds. Emailing past two days and still no reply. 2 months since placing the order and I have paid £500.46, agreed to all their conditions and install date, still waiting with Christmas approaching. Quite appalled by their service.