Company unorganised and never delivered my order I ordered a pink teddy bear rug from dunelm, and it said it would take 3-5 days to get here. 6 days later it isn’t here, which really confused me as there was a “ dispatched” email that came through a couple days after I ordered it. So we called them today (7 days after, on Christmas Eve) and they basically admitted that they had messed the whole order up, left it in the warehouse and were just going to wait until they got a complaint from us to resend it. They said that I can get it delivered for free on express delivery now. Very disappointed as I’m now going to get it after Christmas, and I wanted to get it before. In total, if it even gets here when they say now, I would have waited 12 days for it even though I paid for the 3-5 day delivery. What happened to my order, and the way the delt with the order before I called them up is UNACCEPTABLE . There is no excuse apart from the company being unorganised and uncaring, they also never even sent it to the courier when they said they dispatched it to them. They said it was dispatched when it wasnt! I thought this company would have been better from the reviews. Will definatly NOT be shopping here again.