Placed an order for a footstool over a week ago should've been delivered yesterday but instead we got somebody else's order which was a massive carpet which is now in my garage awaiting collection.I have constantly phoned and emailed getting no replies back don't even know where my order is cannot speak to them to cancel the order or get a refund horrendous customer service and complaints department not happy at all and will never use dunelm again which is a shame because I like there products but don't expect to be treated like this when I spend a lot of money with them.