Ridiculous, not just bad... ridiculous. Ordered a bed in December, first delivery in January (wrong product), then second attempt 2-3 weeks later (this time they delivered incomplete product), then finally managed to deliver the correct and complete product another 2-3 weeks later and actually even managed to pick up the incorrect bed originally delivered. We complained a number of times during this time and were told there would be a goodwill gesture after we eventually receive the correct and complete product. Obviously, when we finally did receive the correct and complete product, nobody contacted us, so we chased Dunelm and were offered £100 cash or £115 vouchers. Picked vouchers but never received anything, so we sent another email, asking for confirmation it has actually been sent - no response. After a week sent another email - no response. After another week another email - no response. Tried calling the customer services number but it keeps cutting off before you can even click your way through the menu to an actual person. Sent another email today, again with zero response. This is unacceptable on so many levels. Ridiculous and absolutely horrendous experience, no communication from Dunelm unless you chase them 5 times which is when they send you one email and start ignoring you again. It would be great if someone contacted us to take our bank details as we really don't want the vouchers anymore - we will not be using Dunelm again... ever.