I wish I had read reviews before ordering online, I have never experienced such appalling customer service, Dunelm are great in store but do not order from them online: I ordered a sofa and paid for a selected day delivery (an extra £20) This was canceled by automated text on the morning of the delivery so I wasted a day off work, great. I didn't receive a call to explain, apologize or rebook, after waiting 2 days I resorted to calling them, after being on hold for over 20 minutes I was told they thought my sofa had been delivered and were unaware of any issue (despite the text message). Without apologizing they said they would speak to their couriers and call me back......... 4 days later no call back. They do not respond to any emails and are useless when you finally get through to them via phone call. Do yourself a favor and avoid at all cost. Looking at other reviews now, I am not the only one with such issues.