That's one star way too many; where is the minus button..!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!The Absolute DEBARCLE that is DUNHELM!!!!!!......I am furious; I have been given the run around by this so called company for the last 2 months. How difficult can it be to have a house fitted with wooden venetian blinds that actually fit or indeed the wood is not damaged? There are so many issues with the way this company conducts business that I will NEVER step in the store again. In having ordered the blinds with the so called assistance of a member of staff, was left with a 2 month wait (not 10 days as originally promised). I made endless unanswered phone calls to the store, (dread to think what my phone bill will be) numerous visits and the impression that members of staff did not know what the other was doing. Admittedly the order was reduced by 20% due to the fact that once the goods arrived in store there was no available fitting date (another 2 week wait). I have received a number of voicemails and then a call from the store manager full of apologies for the fact that I should never have been able to order from the store as there is no consultant! (I really do not think this is my problem). Apparently the nearest store to where I live is Rotherham or Sheffield. I explained to the manager that if the blinds ordered did not fit any one of the windows, I did not want any of them fitting as I was so fed up by this point. When I did finally get a date for the blinds fitting, I took a holiday day off work and waited in. The fitter arrived and duly announced that he thought that they would not fit and promptly rang the store. I followed him to the store and watched him explain to the member of staff who originally ordered the blinds and there was a long 5 minute silence as they tried to ascertain what had gone wrong. It soon became apparent that they were looking for someone to blame for the whole ridiculous episode. I have to add here that NOT ONCE!!!! did they make any attempt to apologise for the whole sorry mess. I asked to speak with the store manager and was presented with the assistant store manager who again did NOT APOLOGISE! But suggested that we keep the offending blinds as they would only be put in the skip (useless to anyone else) and that they don’t quite understand what their team is doing! In thinking that I may be able to salvage something from this whole debarcle, I opened the boxes to the other blinds only to find that the wooden slat was split the whole way across the bottom. I hasten to say that I was given a full refund….however the lovely wooden venetian blinds that I ordered are now lying in the skip at the back of the store and I still have NO BLINDS…..2 months after ordering I am now back at square 1 feeling extremely disappointed and disgusted with the ramshackle service that this company deems suitable in terms of so called excellent customer service. I have tried to rate this service, however there is not minus 100% button and I would advise people to not attempt to touch with a 10ft barge pole…my fingers feel truly burned and I have totally lost my faith in this company…it’s a good job that I am not a secret shopper!!!!!!!!