Absolutely fuming!!!!!!!
We brought the detroit table and chair set from you 2 years ago for £400, not a cheap set. In July whilst a group of children were sat around the table eating the table exploded beneath them!!! We contacted you straight away and were told that it was passed over to your customer service team. We've received a phone call from said customer service today advising us that they can do nothing!!!! As it general wear and tear!!!! So you expect all your tables to exploded after 2 years do you??? In my opinion general wear and tear would be scratches, chips in the glass etc not glass exploding!!!
We were very lucky to escape any serious injuries. The table was obviously not fit for purpose and I think you'll discover that if we involve the ombudsmen or watchdog they would agree, as we have already discuss this with them and they expect products such as garden tables etc to service their purpose for at least 6 years. We are not even half way there yet. I have attached a picture of what was left of the table after it exploded, as the priority was get the the glass clean up before any more injuries were caused.
6 years ago
Dunelm has a
2.3
average rating
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