Horrible experience at Dunelm Catford and this is even before placing an order with them. We were supposed to get a surveyor to come and measure the windows of our new apartment. Having confirmed the same and take time off work to get it all done, no body turns up. This is in-spite of re-confirming with the lady at the store and trying to call the store most of the morning, but no body picks the phone up. My husband had a to take a day off to get this done and at the end of the day his time was wasted. If you cant do it and cater to your customers then just say No, but dont leave your customers hanging