Appalling ! I have been let down 3 times now with a mattress failing to arrive after also purchasing a bed from Dunhelm (which did finally arrive without a mattress) and bedding which did arrive . Luckily we phoned Dunhelm as no one contacted us to let us know! The excuse was that the mattress was damaged and had been returned by the Courrier without letting Dunhelm know ! What kind of an organisation is unaware of deliveries and damaged goods? We reordered the mattress after an apologetic response when we phoned them and a promise of a good will gesture and we were given a new slot for the mattress to arrive via text. On the so-called delivery day we were sent another text saying that the mattress could not be delivered and would be with us within the next 48 hours ! A further phone call was made and this time the mattress was no longer in stock ! We had to change our mattress completely after a very long phone call on our part to a member of customer sales who failed to pass us on to management as requested. My husband had already assembled the bed as we had been led to believe the mattress had been on its way twice by this time and so we felt forced to order a completely different mattress on the phone and we were again promised a bigger discount due to all the chaos. Furious is not the word! I ordered the new bed following my 4th lot of major surgery in two years and we have spent around £1000 with this company. I notice my account has been debited. The bed was due to arrive today so I ensured I did not make a doctor’s appointment for today as originally planned . I received the dreaded text this morning saying that the mattress will not arrive for the THIRD time !! There are clearly serious issues here with logistics and Dunhelm needs to address these urgently for all these poor customers who have received the same treatment as us . I have never experienced such a diabolical service for what I had believed was a reputable company . I would sincerely think twice before ordering from this company online in the future . What good is a bed and bedding without a mattress ? Come on Dunhelm, sort out this mess !!