My daughter ordered made to measure curtains at the Dartford store. We were told to order from the store before a certain date to ensure delivery for the time we had asked for. When we turned up on the date we were given the woman who does the ordering was on holiday and nobody at the store was able to access her computer? We were not the only bemused customers there either. After speaking to a disinterested manager and then phoning a completely useless customer services who said they couldn't do anything, we eventually found another manager who then said they would email her and put our order through, why hadn't anybody else thought of this? We had to wait quite a few weeks for a man to come and take measurements to put up a curtain pole above a slightly unusual shaped window. This curtain pole was actually the second one they fitted because the first one was not the one we ordered, also was fitted causing gouges to the wall. He then had to take the measurements before our curtains could begin to be made, another six weeks before they arrived. Different fitter then turned up to attach curtains and replaster the walls that the first fitter had damaged. Curtains were then found to be not wide enough, they wouldn't draw! Even if they had been the pole had so many connections for some apparent reason, that the rings were catching them and fitter wasnt actually able to close the curtains. Not only were they not wide enough but also way too short. Absolutely everything that could have gone wrong did. Dunelms service is not cheap. We complained and asked for our money back. We were treated very badly then, didn't want to give money back, kept rearranging times for us to to pick it up. Curtain ordering woman told lies but luckily we had emails from her to show she wasn't telling the truth. The curtain manager also said he would compensate us for the times my daughter had off from work for appointments when nobody showed up or bothered to tell her. Curtain manager was also a liar, said it wasn't up to him to arrange compensation even though he had told us the week before he would. Terrible, terrible company and customer services not at all interested. Other people at the curtain department told us that they were extremely unhappy too. If anybody orders curtains from this store after what I have told you and several other disgruntled customers also told us afterwards, you deserve all you get. will never ever buy anything from this store again. ps this service doesn't even warrant one star but was unable to review unless I chose a star ???