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Do not use the Beckton store. I placed an order over the internet, received a confirmation email, went to collect the order and only 4 out of the 9 items I had ordered were actually there. I was all but accused of lying when I said that I hadn't had a phone call to tell me that my order was incomplete. Customer service was non-existent, staff were unhelpful. I have had a wasted journey, had a significant amount of time wasted and received no apology from the store manager. There was also no attempt to remedy the situation by (for instance) offering to get the missing items delivered instead. I didn't bother purchasing the 4 out of 9 items they had picked for my order (or the significant amount of other items I had picked up whilst walking around the store) and left the store empty handed. I will NEVER return to the Beckton store.
6 years ago
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Dunelm has a 2.3 average rating from 1,094 reviews

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