I ordered some wire baskets and a large plastic box. The wire baskets were too small for what I needed them for, and the large plastic box was completely damaged on arrival. Dunelm offered to collect the parcel but I had to wait around all day (for 9 hours!) which wasn't possible. We have settled on me sending a picture of the plastic box for a refund, but if I want a refund on the wire baskets then I have to pay for tracked delivery. Outrageous. It's less hassle for me to keep the baskets even though I don't want them. Will never use Dunelm again!!
6 years ago
Dunelm has a
2.3
average rating
from
1,094
reviews
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