I feel quite sad to write this review as I went into the derby store to order my sofa and really did have first class service, they have been very prompt and delivery was sooner then expected however this is why I gave rated them so low ...when the sofa came it is nothing like the silver grey colour I ordered it's a beige colour it doesn't even match the rug I bought from dunelm to go with it when I ordered it in store I am so so disappointed :-( spoke with a lovely guy at customer services who had advised me to email in pictures I hope they can sort this for me I am so upset it's a lot of money :-(