They don’t even deserve a single star ratings. I have had the worst experience. Ordered marble top side table online, received email out of stock and will be restocked in a week. So I waited for this item that wasn’t the issue. Delivery came I had nipped out after waiting all morning. Hermes Delivery driver rings me saying “im outside your house” wth why can’t u send me a text if you are on the way. I said I was 5 mins away but he wasn’t willing to wait. He said I will put the box behind your wheely bins. I came back home the box was huge and clearly wasn’t hidden behind the wheely bin and left upside down. It was clearly labelled fragile item and which way it should be up. Driver clearly ignored this and just dumped it and left. So I had to drag this box into my house. Finally got it in I wanted to check it was okay. After opening it and lifting the table out upside down I heard bits of marble falling onto the floor. So it was cracked and the side end gold was scratched. So I decided I didn’t want it and called dunelm to return item. After a ridiculous amount of waiting time on the call I finally get through. I explain everything to a girl called Lorraine. She’s listened and then apologised and said she would arrange delivery for Wednesday which was 4 days after I had to have this huge box in my hallway for that long. So I thought okay fine and asked her to book that. She emailed me asking to send pictures of the damaged item. I had to take this table out again and take pictures and then send them to her. I got no reply, then comes Tuesday I Still haven’t received email or text confirming this collection. So I ring again and wait to get through after 20 mins to be told she didn’t book anything. At this point I’m fuming. I spoke to Sam and she again apologised. Booked it this time for Thursday and this time she booked a bloody car. I need a bloody van to pick up this box. So once this car driver turned away saying I can’t get that in my car. I was on the bloody fone again for the millionth time. So this time no hello hi straight to the point I tell them I am fed up and they provide rubbish service. The man on the other side starts to get funny with me and giving me pathetic advice like you know you can take it into store to return Aswel. Errr!! Clearly I can’t so reason why I am having to deal with the likes of you lot. Cheeky git. It wouldn’t fit in my car otherwise I wouldn’t be wasting my breathe and time with you lot. So now he has rebooked for tomorrow which is Friday. So let’s see. I’m not holding my breathe this is going to go to plan either. Think I will have to book taxi in the end and go and bloody return in store and then they can pay for my taxi fare. Never again am I ordering anything from this store online which I can’t return myself.