NO CUSTOMER SERVICE IN THE BECKTON STORE STAY AWAY!!! 0N 20/10/2018 Spend thousands of pounds in the store over the years - lost my custom for GOOD FOR ONLY £10!!! I brought a mirror for £25 and when I opened it, it was damaged so I went back after 2 weeks after moving houses and had the receipt which I believe its 28days standard return polices applies so I took my time knowing im in that time frame - to my shook the team leader apparently…. Name: ( Sabeya ) which she has no say or POWER to do anything or say in matters lol said ok but pay £10 more as its gone up now! I stated its broken and damaged it’s not my fault why should I pay extra for now? - im not asking for a refund or exchange with something different it’s like for like exchange - worked in retail for 10yrs never heard of this as it’s a simple return exchange for same product she was really rude and didn’t want to listen so then had to bring out the so called assistant manager…. Name ( Tye )hiding at the back of the store office and he came out and said its gone up I can’t do nothing about this the tone and voice he said in was truly shocking what service is this ???? he didn’t seem bothered or showed no empathy at all , I knew he was in a rush to go back to his office and sit and have his coffee, so I phoned customer service on the phone as I had no faith in these 2 so called stuff members and found Morah on the phone 10x more helpful and listen !!! to what I said and she simple said its manager discretion he can do if he wants to and she see why not for £10, so I said to the lady to tell him that so she went back to the office and came so fast and said he said no – I didn’t want to waste anytime more time and just paid £10 to my disgust and wanted to get out from there asap there was no sorry by both off the members should not be in customer service if you don’t have any !!! this was the Beckon store stay away I go any other store would get treated badly !!!!