This is the second order that has gone wrong. Number 1, I ordered Two sets of curtains and paid for next day express delivery. I waited and waited but no show. I contacted Dunhelm customer services who after doing some searching told me my order had been suspended?!!! The money had been taken out of my account so why? I did get that order refunded and went to the store to purchase my curtains. Number 2, ok so I had a bad shopping experience but anyone can make a mistake so yesterday i ordered another set of curtains, this time for my lounge. Again I paid for next day EXPRESS delivery, that's a joke in its self. So I was up at 7am on my day off and I've waited and waited, again it's a no show, I contacted Dunhelm customer services a couple of times, chocolate teapot comes to mind!! So I contacted Hermes as I have a tracking number, they tell me my curtains are still with the retailer, I contacted customer services again spoke the a nice guy called Martin who told me Hermes have my curtains?!! Martin suggested if they don't turn up by 1 pm tomorrow to contact them again. I will have spent my Two days off chasing an order that should have been delivered today. Why can Next,Argos,Debenhams,John Lewis to name just a few get it right but Dunhelm can't.? I'm really frustrated and worried now that they might just rock up on Thursday when I'm in work!! No communication from Dunhelm at all, no email or txt telling me there's a problem, or expected delivery, nothing, a complete waste of time. I suppose it's serves me right for giving them a second chance!! 😡