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John
Ordered the Little Acorns 'Ava' nursery furniture set at half original price. Money came out then an email that it's no longer in stock. A week later it's still showing in stock so order again, order cancelled no stock and again a third time. The following week it's back up to full double price and suddenly it's in stock. Called to ask if they would honour original order, was told they would be in touch in a couple of days after finding stock in warehouse. No phone call so a week later I call again and there is no record of my enquiry. Customer service manager 'Sam' then offered me the explanation that it was old stock before and now I would be getting new stock but would be willing to give 20% off. False advertising to drum up interest in a product they had no intention of honouring at that price. Fraudulent and unprofessional.
6 years ago
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Dunelm has a 2.3 average rating from 1,094 reviews

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