I placed an order with Dunelm (first and last) 14 Nov. I was checking my bank account 15 Nov and noticed I had been charged twice. I contacted Dunelm customer services was told they would pass details to I.T and it could take 72hrs if they were busy, when I challenged this I was asked if I was sure that the other payment was not just pending. When I asked to speak to a manager I was told I didn't need to and that he wouldn't come to the phone anyway. I have been told that I need to wait on an e-mail from the I.T department telling me when the payment will be refunded. The advisor said the problem was with the payment gateway and not them. I would urge customers to check their accounts after placing an order as the Dunelm advisor said a double payment would only have been flagged if using PayPal.