It’s not often I have a moan, but I can only say one thing about this Store. I will never enter it again in my life. My reason, I ordered for my wife who I must say is very ill and had been the week in question diagnosed with cancer, as a treat I thought I would order for her a new Bathrobe and a throw for when she has to go for treatment into hospital to make her feel more comfortable. As I was everyday in Hospital visiting her I decided to use the order online and collect within 2 days on the website saves posting and I drive by everyday.. I ordered the 2 articles on a Wednesday and as luck would have it my wife was discharged from hospital on the Friday as we where awaiting further development and treatment so she was in the meantime aloud to come home. I picked her up from Grantham Hospital and as she was dressed in only her pyjamas and dressing gown, she asked if she could have a Big Mac for on the way home, I got this in the drive through and thought as we are here and it’s only across the road I would pop into Dunelm and collect the 2 items I had ordered online on the Wednesday remember it was now Friday. Unfortunately this was the worst shopping experience of my life, I don’t normally get angry or loose my control but this was just horrendous and upsetting, I had my ill wife in the car. I went to the counter told the lady my name and what I was there for only to be told in a disinterested order that it’s been put back on the shelf I’m to late, when I argued the fact that it was only the 2nd day as per the internet order offer, it’s back on the shelves was the answer. Could you then at least help me and let me know where or could someone show me, reply again uninterested over there pointing in a direction of the hundreds of racks and stands. Great I thought, not wanting to give up I did attempt to find what I was looking for always worried about how long I had left my wife alone now, I then asked a younger member of staff who was filling the shelves where I might find the articles, again all I got back was it’s either over there or over there showing both ends of the store. I gave up in the end unfortunately and absolutely frustrated left the store with nothing. I notified the customer service email account and was firstly informed that the store manager from Grantham would soon be in touch, nothing, a week had gone by so I wrote another email only to receive an answer today telling me they will obviously be investigating internally and assure me my issue will be taken onboard to improve there services. Yeah right sure you will. Sorry folks but I’m in retail and can say for sure, The customers who I have the pleasure in dealing with are still king and I would always whatever time of day do my utmost to make sure every customer is fully satisfied with the service provided and if needed be there to rectify any issues. Remember without a customer you are nothing we as customers are your income, lt doesn’t take much. A very dissatisfied ex customer.