Nothing was too much bother fro Michael the gentleman that was helping me. The order was placed and I went back the next day to buy another piece of furniture. Michael dealt with it and took the item out to my car. I was concerned that the order I had put through the day before did not have my email so Michael checked it for me. He rang me at home with a number to ring to ask if the email was on the order. Everything was in order and Michael rang me again to see if everything was ok. That is what I call personal shopping and it was absolutely terrific. If anyone goes to Sittingbourne Dunelm to purchase furniture ask for Michael