Usually love shopping in Dunhelm. Wanted a new sofa and chair so searched their website which is absolute rubbish, unable to negotiate round the site as screen freezes at certain information. So I ordered in store and whilst the staff were very good it took them ages to negotiate the site and place the order as well. Suite ordered, due Dec 1st. No communication. Several calls to Customer Service and an in store visit. Fobbed off several times by them, very upsetting at this time of year and have to keep on to them to get any satisfaction. Having read previous reviews about failure to deliver and receiving damaged goods I was not confident. Through sheer persistence I have finally got my suite yesterday Dec 21st. Delivered by Panther who kept me in touch all the time via e.mail text and phone calls. I personally have had no problem with Panther. the delivery men were polite and helpful. Bad show Dunhelm, well done Panther!