Oh dear. If they could get it wrong, then unfortunately they did. We bought a new mattress for our new bed when moving to a new property. The latest delivery time was still perfect as it was to be before we moved in. The day before we moved in, still no mattress so next day I phoned to ask where it was to be told it would be another week. When I told the customer service guy it wasn't acceptable as we had no bed to sleep on he said sorry but nothing I can do to speed it up. They blamed the delivery company but offered me a good will refund for the delay. Not happy having to sleep on the floor for a week, but I was promised it would be delivered the following Thursday and this was confirmed by the delivery company he told me. The delivery company phoned on the Wednesday to arrange delivery for the Saturday and I said no, and it had been promised for the Thursday, to be told that Dunelm only processed the order to them 2 days previous, which was 10 days after I bought and paid for it!!!! Eventually it was sorted so that delivery did take place on the Thursday, however 1 week after being promised the refund, still nothing although told it would take 3 days. So another phone call and astonishingly, the refund hadn't been processed. The 2 stars is for the mattress as it so far seems good, but nothing I am afraid for the customer service and delivery. If it wasn't for me doing all the chasing then I doubt the mattress would have been delivered yet.