Two home deliveries failed to happen of which I wasn’t informed about had I not called Dunelm regarding a delivery time. This was in September this year. As a ‘gesture of goodwill’ and to compensate the inconvenience of me having to visit a store to get my items, I was told a £30 gift card would be sent to me. Weeks passed and nothing was received. I made several phone calls and yet again promised a gift card would be sent but nothing was ever received! I sent two emails chasing this and they were both ignored!! It’s now nearly the end of December and still nothing. Absolutely shocking ‘service’ and will not be shopping with Dunelm again!!