I don't know where to start!!!!! Visited Cannock store, 1/1/19 - hadn't got all the sale curtains in stock, but offered to order online. System very slow, but assistant persevered. Eventually, all items ordered and paid for. Invoice could not be raised as system unable to do so - assistant said she would post it on to me ASAP. Received 'phone call later that day, to inform me that 'Transaction Cancelled' I ordered items online the next day (2/1/19) and paid via PayPal. Now the 'interesting' saga. 2/1/19 - Cannock store debited my account with £168 4/1/19 - PayPal took payment of £168 Since Friday, 4th of January, hours spent on the 'phone to the store and Customers Services, screenshot sent of bank statement, for proof of transaction (via email and received by CS), 2 further visits to store, 1 visit to my bank and intervention by Finance Dept., as I write this on 9/1/19, no reimbursement or promised call/email from Customers Services received. AVOID AT ALL COST, IF YOU REQUIRE A TROUBLE-FREE PURCHASE!