I thought long and hard before posting a negative review but could not recommend the store for custom made furnishings. Very poor customer service after ordering 17 made to measure Roman blinds. The staff in store were very helpful as was the fitter. There was doubt as to whether all of the blinds would arrive in time in spite of a guaranteed Christmas delivery. A manufacturing problem apparently. They actually arrived in store when the fitter was fitting my roller blinds and he had to down tools and drive to the store and back to collect them. One of the blinds was not hanging level and the manufacturers deemed it to need restringing and thought it was acceptable to remove the blind and keep it for up to three weeks. This was for a living room window in winter, just the time of year when you need blinds down in the evening for warmth and privacy. I made alternative arrangements and it was restrung in minutes. Dunelm customer service seems to completely disregard the customer once the order has been placed.