Ordered a bed and matress on Tuesday 8th January 2019, 3-5working days for delivery. Received an email saying it was coming Wednesday 16 January, bit later then 3-5working days so i sent a email saying thats fine but its not actually 3-5working days (dunelm class saturday as there working day also) any chance it could come Tuesday, this email was ignored. Wednesday morning arrives and i get a message saying sorry due to technical issues we cannot deliver youre items, i was furious so rang up only to be told they WERE coming, got another phonecall at 9am saying they would be with us before 10am. Got parents to rush to my house to wait in, 11am came and I received another phonecall to say ‘we’ve received youre items to our Stoke depot when would you like them delivered’ (i live in derby) I said theyre ment to be delivered a hour ago the woman explained the guy i spoke to was new and we having teething issues, I said to stuff your items i want a full refund immediately. Another phonecall that evening saying it will take a while for the refund to come through! Not happy to say the least £500 down and nothing to sleep on!!! Lady on phone was not apologetic did not offer compensation did not care one ounce! I will never shop at Dunelm again I have been put off for life, terrible terrible company.