Like the previous reviewer, I wished I had read these reviews before buying online from Dunelm. The curtains I ordered arrived damaged. I contact Dunelm and they offered me the choice of discount or a replacement. I chose a replacement option. They would collect the curtains. That was nearly three weeks ago. I am still waiting on news of collection despite chasing them up and responding to date request. They will only send a replacement once collected but after seeing how long they take to do things I don’t even want to buy anything from them again. I am beginning to wonder now whether I will see a refund if I return another way. I feel very disappointed with the poor service received and it seems I am not alone.