Went shopping last Saturday at the store in Warrington. I approached a female member to ask her where the mattresses are in the shop. I actually said excuse me 3 times and a fourth time I went as close as I could to get her attention. I was then told in a rude manner “probably upstairs and she then dismissed me with her back and started to mumble about how I had asked her a question..... this was witnessed by another shopper who shook his head with disbelief. I went on to find another member of staff who did help us shop for the mattresses and I did tell her about the awful rude assistant. I continued to shop and then went to pay at the checkout once again no customer service each item was scanned and handed back to us bear in mind we had a lot XL suitcase Leg suitcase 4 pillows Mattress protectors Lamp shade 2 large boxes with mattresses A mirror Not one item was bagged and wrapped and we handed over £420 for the shopping. Me and my family struggled out of the shop all holding something each. We are a family with a 3 yr old and 4 other children and really I was appalled at the service all round... except for the lady who helped us choose the mattress. The same lady said she had informed her manager about the member is staff and her words to me when I pointed her out where” I thought it may have been her” Dunhelm we spent a lot of money and really we could have very easily turned out backs and gone elsewhere. I would like you to look into this matter as it very clearly upset me and my husband !!!