annoyed and disapointed with dunelm online!! Ordered a bedframe in december with a delivery date given of the 19th of january!! On the 18th of january i recieved a text message informing me that my delivery would arrive from 7am on the 19th of january and that the delivery driver would be in touch with a more precise time slot!! I paid for somebody to come and dismantle and remove my old beframe early on the 19th to make room ready for my new bedframe!! At 8am on the 19th i recieve a text message informing me that my bedframe would no longer be delivered with no explination at all!! I called dunelms customer services which took 20 odd minutes for them to answer!! Only for them to be absolutely clueless as to why or how this occured, they were unhelpful and didnt care that i was now going to have to struggle with swollen knees and bad back sleeping on the floor for who knows how long!! all they said is they wouldnt be able to give me any answers for 72hours!! The 72 hours passed and nobody had made contact with me, so i called customer services with another 20 plus mimutes wait!! i was informed my bed would be delivered on the 26th. i was relived and asked him what time roughly to which he replied he would have to get hold of the company they use to deliver and that he would call me later in the day with a time slot for me!! No call was recived so i tried customer services again. after 30 minutes on hold waiting for them to answer i gave up and tried the following morning. another 20 plus minutes on hold and i get through to a much more useful compassionate gentleman who informed me that my bedframe in actual fact most probably wouldnt arrive on the 26th because the delivery company only had 2 of the 3 boxes containing my bed and it would be a further 72 hours until i would be informed if and when my bed would be delivered!! This has been a huge inconvenience and dunelms have been so unhelpful and unappolgetic!! offering me a goodwill gesture but only once i actually recieve the bedframe!! AVOID DUNELMS ON LINE AT ALL COSTS!!