Dear Sirs Attended your Bournemouth store to collect an item that was shown in stock. When I arrived there was nothing on display, the position was empty. I tried to find a member of staff but the two I located were deep in discussions with other customers and after about 15 minutes I decided to leave and order the item on the web and call to collect it another time. As it was shown in stock I reserved it and received an e mail to say I could collect it after 3 hours but please wait for a text message to confirm. I never received any notification as stated so some 4 days later I sent an e mail to customer services asking for someone to confirm some sort of delivery date. Received an auto reply stating replies might take up to 72 hours To date some 8 days later I haven't even received a reply to that! Poor service all round...I seem to remember I had a similar experience last year when I tried to order something else. This doesn't appear to be an isolated matter.