2 orders for furniture & rug placed on-line at the start of the month. Neither delivered!!!! Confirmed Rug order by email then 2 days later I receive a phone call to say they have run out of stock. Refund issued. Order placed for sofa bed, again email confirmation received straight away stating 3-5 days delivery lead time. 1 week later receive a phone call from Arrow to arrange delivery. Date organised. Day of delivery receive a text from Arrow saying that "due to an issue at their depot they cannot deliver today. They will contact me within 48 hours to re-arrange. Nothing heard from them after 5 days. Tried phoning Dunelm 3 times..gave up after hanging on phone for 15 minutes the first two times. 3rd time lucky only to find out that Arrow are returning the item to Dunelm and that Dunelm have discontinued the item so will not be able to take a new Order!!! Something doesn't sound right to me. When lots of other companies can deliver within a day or 2 why can't Dunelm? Do not bother ordering furniture from this company! You will more than likely be very disappointed!!!