Wouldn't give Dunelm 1 star but you cannot write a review without out it. Ordered 4 packs of 12in mirror tiles, paid for Express delivery, this was 2 weeks ago, ever since then there has been excuse after excuse as to why they were not delivered. Managed eventually to hear from Carl Lomax in their customer services, got an apology and he said ne would use a different courier, not Hermes but UK mail and would the goods would be delivered the next day, still nothing and Carl sent a message saying he doesn't know why and would give us a full refund, yet to be received, and stated that if the tiles did arrive we could keep them. Yesterday (20/2/19) a package was delivered by Hermes, it was 1 pack of mirror tiles with 1 tile broken, today another packaged arrived with the rest of the order, there was no packing to keep the tiles safe, needless to say every one was broken. I will attempt to get a response Dunelm but going on past attempts I will not hold my breath. I see on this site there was a similar experience on the 14/1/19