Ordered a sofa. Delivery is between 7am and 7pm and you can call after 6.30 the evening before for your slot. This takes 15 mins holding on the line to get to speak with someone. It would be much more helpful if this was sent by email or text automatically I mean it is pretty important. The sofa arrived boxed for self assembly. Bits were missing from the assembly parts. Part of it was damaged too so had to arrange return. We were compensated for the missing bits which we had to buy but at this point hadnt seen the damage to the sofa. A replacement came, again after calling for a delivery slot which this time took 2 x 15 min calls as i got cut off (would have been nice if first adviser called me back. The second call also got cut off but I had asked the adviser to call me if that happened which thankfully he did (once bitten!). The replacement was also damaged and we are having a terrible time getting someone to take responsibility and make sure the next (3rd) replacement is undamaged before its sent out so that we are sure to finally get what we've paid for. I have asked to talk to a manager to complain but this request appears to be ignored, no one has called and I am expected to wait another week and be inconvenienced again to take delivery. How many times do they consider this is acceptable? Although most advisers are friendly and helpful the impersonal nature of the procedures are frustrating and not what I expect from a well known company. I'm still waiting...