Disappointed customer I placed an online order of a sofa in store on Sunday (the staff were nice and helpful in the store opposite IKEA in Reading) with the promise of delivery within 3-5 working days. This sounded great as I had just sold my old sofa and had a flexible week at work so I knew I was going to be able be there to receive the sofa no problem. On Monday I received a text stating the delivery was scheduled for Wednesday and I thought great, I'm really happy with this. On Tuesday I received a text saying the delivery was delayed and I was given the option to cancel or to reschedule. I chose to to reschedule for Friday, thinking it's still within the promised 3-5 working days. I knew I was going away Friday evening, so contacted Dunelm on Thursday asking how to track the order. No response. I then called on Friday morning asking about the tracking and was told the sofa was now due to be delivered on Wednesday.. I'm away on Wednesday so I was left with no option but to cancel the order and go looking for more reliable retailer. No wonder shops are closing. Customer service no longer exist. Very very disappointing. Order ref. 2900296716 Facebook Connect with Facebook to get one click access to Trustpilot. It's easier. Trustpilot Choose country United Kingdom About About Jobs Contact Blog Press Community Trust in reviews Support Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Follow us on Privacy Policy Terms & Conditions User Guidelines System status © 2019 Trustpilot A/S. All rights reserved.