Login
Start Free Trial Are you a business?? Click Here
Katherine Bannerman
Disgraceful!! Harassed and Stressed a pregnant lady out and then lied about it!!! WARNING Employee's are told to take photos of customers as they did of me and of my car license plates with personal phones without any reasonable explanation?!!? Manager told us that he has given these instructions. Where are they using these photos? I wanted to return some sheets I had previous purchased. I went in to check if I could return them, there was a long que so I did some shopping first. When I went to the counter the lady said it was fine to return and TOLD ME TO Go Get THEM. So I went to my car and took them to the same counter where she was still scanning my items and could see I had been to my car through the front store windows, another employee came over and told me i could not return with out a receipt. No problem I said completely understand, she continued to stand there staring at me and I felt a bit of an atmosphere from her. Whilst packing my shopping into my car, the same employee was staring at me out the window (the same window they watched me get the items to return moments before) she then came out to my car a took pictures me and of my licence plate on her phone and wrote something on it. In complete confusion my sister and I went back in and asked why she had taken my photo and she lied and said she didn't, she said her manager asked her to do something on her phone.... Going away I was completely panicking thinking I was going to get pulled over, why did she have my photos and why my plates? I rang the manager as I could not stop worrying. He knew absolutely nothing of the incident and came back after ten mins on hold, the employee HAD taken the photos and gave the reason that they didn't see me go in with the sheets but walked out with them... Although they clearly did ask me to go get them and watched me do so? So she took it upon herself to take my photos with her personal phone and then lie and say the manager told her too... After being harassed and stressed out, the manager was apologetic but also gave an excuse saying they were on high alert at the moment. Was never shown that the photos of me were deleted or kept on personal phone... I felt this was completely unacceptable, I have spent thousands in this very store and to be treated in such a way was demoralising. I won't be going there again they have lost a good customer. I also warn anyone shopping there to be extra careful with the employees accusations. Apparently all staff are told by management to take photos of anyone at any time (on personal phones) if they 'think' something is suspicious.... Even when you've just been told to go get the items and watched as you brought them in. Feel like this was set up.
6 years ago
Read Dunelm Reviews
Dunelm has a 2.3 average rating from 1,107 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial