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Anonymous
ordered a bed and mattress from dunelm mills last weekend, the original text saying delivery was for weds as I was working I rearranged for Friday, and took the day off work, by 3.00 I rang to see if there was any time update, to be told it wasnt even on the van and the earliest would be Monday, as I had already taken Friday off there was no way I could take another day off, so I had to cancel.. I am absolutely disgusted by the fact that there is no communication to let customers know what is happening. the customer service is very, very poor and they really dont seem to care how bad it is. I personally would never use dunelm again they are unreliable and not at all helpful.
5 years ago
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Dunelm has a 2.3 average rating from 1,094 reviews

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