Found out when returning home that I'd been overcharged at Warrington store. Rang and member of staff admitted item wrongly priced, but said I would have to contact customer services to get partial refund. Rang as adviced, told I couldn't get refund without proof of overcharge, despite giving staff members name in-store, till receipt number, item number, paid by card so could give are details. Told they can't contact individual stores to clarify the info. Being expected to jump through hoops due to their mistakes. Won't be returning to Dunelm!!
5 years ago
Dunelm has a
2.3
average rating
from
1,098
reviews
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