Ordered heavy chest of drawers. Paid for 2 man delivery and informed them i live in a top floor flat. Delivery arrived with driver only. Driver informs me he cannot deliver up the stairs and would have to take furniture back to the depot. I had to help carry my own furniture up the stairs even though i had paid for this service. It was over 20kg and deliberies over that shoild never be one person. Dunelm and delivery company kept my money and no satisfactory response. Didnt care and didnt listen. Will never order furniture from them again. I had already spent over £1500 and that is how they treat you.