I had reserved an item and came to pick up at the store and it was completely damaged and not even in a box. I was then given the option to order a new item to be delivered to my home so I accepted. I paid for the item and was told that the order was not processed and that I should try again. Even though I clearly showed that I’ve been charged for the item on my online banking I was told that the item did not go through and I will get the money back. I then tried again and the order didn’t go through again. I was then told to wait for about an hour whilst they contacted IT. 3 weeks later I have still not got my money back and have been charged for 2 items (£150) without the orders being placed. I have spent endless hours on hold waiting for someone at customer service to talk to me. And when they did they told me they’d email me the details of the credit, I then waited over a week and had no email and had to contact customer service again. Then was told I have to wait over 7 days to get my money back. Safe to say I will not be using this store ever again.