Ordered 2 large furniture items from the same range on a Monday. Received a text from DX to say they would delivery that Friday, great! Got home on the Wednesday to find a card through door from DHL saying items left in "safe Place by Front Door" (its just a covered porch with no doors, open to the elements and ) - no sign of any items!! Spent over an hour trying to contact both DHL and Dunelm to find out what happened. DX delivery of the other item received Friday. Dunelm arranged to re-send the other item but no communication received of when to be delivered and came home the following Wednesday to find the boxes left behind the green bin at side of house - 2 metre long boxes for a sideboard in plain view and out in the rain - to top it all the boxes were damaged right through to the furniture!! but we had a another card through the door from DHL - "Safe Place - BEHIND BIN" !! Decided we'd had enough and not prepared to start opening damaged boxes to put together damaged furniture so would return. Contacted Dunelm on their Contact Us Short Form that Wednesday. No response. Contacted them again same way on following Sunday. No Response. Rang and held the 0345 number for 20 minutes the Wednesday to be told that "they were soo buy on their phone calls that everyone had been taken off emails" ??!!!!!! Arranged for TWO collections the next day i.e Thursday - only DHL turned up to collect having taken a third day off. Rand Dunelm Friday and had to rearrange ANOTHER collection and ANOTHER day off for next Tuesday....... Appalling service from start to end. This was only added to by a return of an on-line soft furnishings to store that I had to chase up over 2 weeks to actually get my money back. DUNELM - either sort your on-line (the website is slow and inaccurate - I've reserved on line- to be told in store its not available) and work with couriers who communicate with customers or READERS just stick with shopping in-store. Thanks